Shipping Policy & Charges
HOW TO RECEIVE YOUR ORDER
We hatch and ship weekly on Wednesday.
Orders can be picked up at the Hatchery Store each Thursday.
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1. Pick up at our store location: 6001 County Road 121, Mt Gilead, OH 43338. A member of our team will
contact you the week prior to the date you specified to receive your order to confirm time and date for your
pick up.
2. We will deliver to a specified location. Delivery fees and MINIMUM purchase apply. If you opt to have your
order delivered, a member of our team will contact you about delivery location as well as date and times.
Fee will be based on these details.
3. Ship via USPS. Shipping charges apply. Please use the below listed information to calculate your shipping
charges. If you need help calculating these fees, please contact the hatchery office at 419-562-1993 and a
member of our team will be happy to help.
OUR GUARANTEE
All stock may be purchased with full confidence that they are as represented in this literature. Extra chicks in the order are to offset losses incurred in shipping. We must be notified within 24 hours of receiving your shipment of any death losses and/or stressed chicks so that assistance or advice may be offered to limit mortality. A live count is required when we are notified. If replacement chicks are offered, they will be FOB in Mount Gilead, Ohio.​
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We guarantee you will receive the correct breed of poultry for which you ordered and paid. Our Poultry is guaranteed to be the breed standard, variety, grade and quality as represented. We do not guarantee any poultry to be of show quality although you may receive poultry that could possibly be shown.
We follow standardized methods of flock control and egg selection. We have established sanitary and disease control standards within our facility.
We cannot guarantee poultry to be free from any disease or defect that
could not be discovered when hatched. We will not be held responsible if
your chicks test positive after the 24-hour guarantee period.
OUR LIVE CHICK GUARANTEE - URGENT SHIPPING INFORMATION
Due to changes in the Postal Service, we are no longer able to guarantee live delivery.
Shipping chicks is at the request and risk of the customer. We cannot guarantee a refund when shipping chicks. While we realize that pickup at the hatchery may not be an option, we do encourage this whenever possible.
​We encourage pickup from our store.
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​Reach out to our team, and we'll be happy to assist you!
419-562-1993
HOW TO CALCULATE YOUR SHIPPING CHARGES
*****All prices, including postage, are subject to change without further notice.******
Postage is determined by dimension and weight. When calculating
postage due, please note the following BEFORE using the shipping chart:
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Chickens, mallards, call ducks, pheasants, & guineas count as 1 Bird.
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Turkeys and large breed ducks count as 2 Birds.
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Goslings each count as 3 Birds.
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For example: 25 chicks and 12 pekin ducks =49 birds or 75 chickens and
25 turkeys =125 birds or 100 chickens = 100 birds.
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Box size is calculated according to the number of “Birds”
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Per box surcharge has been added by the USPS. This charge will
be assessed to all orders regardless of box size. The surcharge will
be calculated as follows:
Up to 100 1 Box X $15.00 = $15
101 – 200 2 Boxes X $15.00 = $30
201 – 300 3 Boxes X $15.00 = $45
